Booking Terms

COVID-19

I have been required by law to do a risk assessment prior to re-opening to make my Reiki practice COVID-safe. This means that there are some precautions that we must both take to ensure a mutually safe treatment. I will send you copies of my Track and Trace Declaration and Client Check List before you book, so you are fully aware of what is involved.

Treatments

All Reiki sessions include consultation and treatment time. Please note that I do not treat children under 16, neither can I accommodate accompanying children. Clients with babies under 12 months must keep their baby with them during the treatment, accept full responsibility for their child while on the premises, and understand that their treatment may be disturbed if their baby does not settle.

Payment

All bookings require a 25% deposit via Paypal on the Make a Payment page - you don't need to have a Paypal account. The balance is payable in cash when you arrive. Payment for gift vouchers can be made in the same way. Credit terms are not offered. Client records will be kept in the form of a written Client Consultation form. Electronic records are restricted to name, address, telephone and email address. No client details will be passed on to third party organisations without the specific written request of the client, unless required to do so by law, or in order to resolve payment disputes.

Cancellations

All appointments (in-person and distance) require a minimum of 24 hours notice of change or cancellation. Your deposit will be transferred to the new date and time agreed. If a booking is cancelled within 24 hours, the deposit is non-refundable. Of course an emergency can happen, leaving you unable to attend an appointment - all I ask is that you give me as much notice as possible, and I will do my best to accommodate you. If I do not receive any communication regarding a change or cancellation, or notice is given less than 24 hours before your treatment, the deposit is non-refundable.

In the event of needing to cancel your booking myself, I will give you as much notice as possible with a minimum of 24 hours. In the event we are unable to re-book, or cannot agree a suitable alternative date, the deposit is fully refundable.

Smoking

My premises, including the garden, are non-smoking areas. All clients are required to adhere to this policy.

Exclusions

I reserve the right to refuse access where there is reason to believe that a client is unwell, under the influence of alcohol or where a client uses threatening, bullying, harassing or disruptive behaviour. I will not be liable for any losses or expense (including course fees and consequential damages) incurred by a client arising from such an exclusion.

Medical

When booking a treatment, clients accept that Reiki is a complementary therapy and that they should consult a GP for any known or suspected medical issues. I do not recommend discontinuing any medication or stopping any course of medical treatment. Such decisions should be made in consultation with a qualified GP or relevant medical expert. I reserve the right to refuse or discontinue treatment of clients at my discretion.